Compulsory
The Certificate is made up of compulsory and optional units that total 13 credits
You must complete the Compulsory units and then add another 9 credits from the Optional units
listed below to make up 13 credits
The unit titles and their credit values are as follows;
Compulsory Unit(s)
Developing yourself as a team leader
(1 credits)
Motivating the Work Team to Perform
(1 credits)
Planning and Monitoring Work
(2 credits)
Optional Unit(s)
Using Information to Solve Problems
(1 credits)
Workplace Information Systems
(1 credits)
Dealing With Customers Lawfully
(1 credits)
Enterprise Awareness
(3 credits)
Managing Yourself
(1 credits)
Leading Your Work Team
(2 credits)
Business Improvement Techniques
(2 credits)
Providing Quality to Customers
(1 credits)
Dealing with Change in the Workplace
(2 credits)
Maintaining a Healthy and Safe Work Environment
(2 credits)
Communicating with People Outside the Workplace
(1 credits)
Using Resources Efficiently in the Workplace
(1 credits)
Briefing the Work Team
(1 credits)
Workplace Communication
(1 credits)
Developing the Work Team
(1 credits)
Induction and Coaching in the Workplace
(2 credits)
Leading the Work Team Lawfully
(1 credits)
Fulfilling the Customer Requirements
(2 credits)
Diversity in the Workplace
(1 credits)
Achievement
The ILM Level 2 Certificate in Team Leading aims to give practising or potential team and cell leaders the foundation for their formal development in this role. The qualification does this by developing basic team leading skills and assisting participants in gaining the basic knowledge required at this level.