Course Details - Unit Breakdown
Compulsory Units
Developing yourself as a team leader (1 credits)
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This unit helps learners to understand the roles, functions and responsibilities of the team leader, and the limits of his/her authority and accountability. The unit also covers how to seek, accept and respond positively to feedback on personal performance to improve workplace performance.
Motivating the Work Team to Perform (1 credits)
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This unit helps learners to understand the organisation's requirements in relation to individual performance. It looks at what factors motivate people, and some theories and techniques for motivation. It also covers methods to address under-performance and improve team performance.
Planning and Monitoring Work (2 credits)
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This unit deals with planning and monitoring of a team's work. It covers how to work within the organisation's policies, procedures and priorities, how to plan and allocate work according to targets and objectives set and how to monitor work and rectify performance that does not meet the required standard.
Optional Units
Briefing the Work Team (1 credits)
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This unit deals with how to plan, deliver and report back on a team briefing. The unit covers planning and delivering the briefing, as well as dealing with questions, checking understanding and reporting back to management on the outcomes of the briefing.
Business Improvement Techniques (2 credits)
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This unit deals with how to use business improvement techniques and tools to continuously improve the workplace. The unit covers different methods for delivering continuous improvement, as well as the principles of cost/benefit analysis.
Communicating with People Outside the Workplace (1 credits)
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This unit deals with how to present a positive impression to those outside the team. Different communication techniques are covered, as well as the importance of following legal, ethical and organisational rules and deciding when to refer queries elsewhere in the organisation.
Dealing with Change in the Workplace (2 credits)
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This unit deals with how to support and implement change in the workplace. It looks at potential barriers to change within a team and how to overcome these, maintaining group cohesion in times of change and how to prevent and deal with conflict in the team.
Dealing With Customers Lawfully (1 credits)
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This unit helps learners to understand the customer's rights and their team's responsibilities. It looks at the contractual rights of the customer, the organisation's requirements when collecting and storing customer data and how to deal with complaints in line with organisational policies and procedures.
Developing the Work Team (1 credits)
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This unit deals with the nature of teams and the features of team roles and responsibilities. It covers the stages of team development, how conduct a training needs analysis to identify training opportunities for a group or team and how those needs may be met.
Diversity in the Workplace (1 credits)
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This unit deals with how a team leader can contribute to the creation of a positive environment in the workplace, and how to deal with difficulties that may arise as a result of conflicting individual values and organisational expectations.
Enterprise Awareness (3 credits)
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This unit introduces learners to the enterprise environment, and financial considerations such as cash flow and why they are important. The unit also looks at the use of resources in enterprise, customer focus and internal and external communication methods.
Fulfilling the Customer Requirements (2 credits)
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This unit covers how to fulfil customer requirements, including the importance of exceeding customer expectations and measuring performance against established service standards. The unit also looks at ways to improve customer service standards, and collecting and analysing customer feedback.
Induction and Coaching in the Workplace (2 credits)
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This unit deals with ways to integrate new members in the team in line with their organisation's induction policy. The unit also looks at how to coach individuals in the team, covering some recognised coaching techniques and explaining the importance of constructive feedback to the coaching process.
Leading the Work Team Lawfully (1 credits)
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This unit deals with the team leader's responsibility relating to the organisation's employment policies and procedures, including the importance of employment contracts, discrimination in the workplace and employment tribunals. The unit also covers the team leader's role in the organisation's discipline and dismissal policies.
Leading Your Work Team (2 credits)
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This unit deals with the difference between leadership and management, and introduces a range of leadership styles, their use and potential impact on individuals and outputs. It also looks at ways the team leader can empower others in the team.
Maintaining a Healthy and Safe Work Environment (2 credits)
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This unit introduces the team leader's responsibilities for health and safety in the workplace. It looks at the organisational policies for accidents and first aid provision, and explains how to conduct a workplace risk assessment as well as environmental issues in the workplace.
Managing Yourself (1 credits)
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This unit deals with how to manage yourself and your time in line with team and organisational goals, using time management techniques to set and achieve goals. The unit also looks at workplace stress, its causes and symptoms and stress management techniques.
Providing Quality to Customers (1 credits)
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This unit deals with the importance of quality within the organisation, and ways to provide it. It looks at quality assurance and quality control, as well as ways to measure and improve quality within the team.
Using Information to Solve Problems (1 credits)
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This unit deals with identification of problems in the team and how to solve these by deciding on appropriate success criteria, and the gathering and use of information to solve the problems.
Using Resources Efficiently in the Workplace (1 credits)
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This unit deals with the importance of using physical resources effectively. It explains the difference between material and capital resources, and explains methods of obtaining stock as well as ensuring that material resources are used efficiently within the team.
Workplace Communication (1 credits)
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This unit introduces the communication process, different methods of communication and how to choose the most appropriate method of communicating with the team. The unit also looks at one-to-one communications, and the importance of maintaining accurate records of communication.
Workplace Information Systems (1 credits)
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This unit deals with the purpose of record keeping for the organisation, and the methods by which information is stored, indexed and retrieved. The unit also looks at the importance for team leaders of maintaining the confidentiality and security of information, and ways to ensure that this information is kept secure.
