Business Communication Skills
Our Business Communication Skills course helps you to communicate effectively in the workplace using a range of different communication methods.
The course will help you to develop the skills to communicate confidently face-to-face, in writing or by telephone, enabling you to deal with communication difficulties and to handle problems or barriers when communicating.
At the end of the course, you will have a range of tools and techniques to help you improve the way you communicate with others in the workplace.
This is an online course and takes between 6-10 hours to complete.
You can log-in online and complete your course at your own pace, at any time.
Course Topics...
Definition of Communication
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This section defines communication, and gives examples of different types of communication in the workplace. It also explains why communication is vital to the success of a business.
Effective Communication Process
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This section emphasises the importance of effective communication, explaining how communication failures can cause problems and looking at potential situations where poor communication can cause misunderstanding.
Communication Levels
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This section looks at different levels of communication, and examines the differences between levels of communication as well as the reasons for choosing a particular level of communication.
Organisational Communication
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This section looks at how communication happens in organisations, and looks at how the way communication is used within a business can affect performance.
Communication Planning
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This section looks at planning communications effectively, including the reasons why communication could be necessary and how this could affect the style of communication.
Communication Channels
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This section introduces the different channels of communication within an organisation, and looks at how communication can differ depending on the channel being used.
The Basic Communication Model
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This section examines the basic principles of communication, and looks at some of the main concepts and terminology involved in the communication process.
Noise and Barriers to Communication
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This section looks at potential reasons why communication may not function effectively, and at the potential barriers that can cause communications to fail.
Principles of Effective Communication
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This section discusses the essential elements required for effective communication, and looks at different factors which affect the effectiveness of a communication.
Communication Media
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This section explores different methods of communication, and explains how to choose a communication medium which is appropriate to the message and audience.
Creating a Business Letter
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This section explains the elements and structure of a formal business letter, and explains how to write an effective business letter.
Business Telephone Skills
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This section examines the appropriate use of telephone communication in a business setting, and looks at telephone etiquette as well as call handling and dealing with difficult telephone conversations.
Taking Part in a Business Meeting
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This section looks at communicating effectively in business meetings, either as an organiser or participant, and examines procedures for communicating during meetings as well as for follow-up.
Different Countries and Different Cultures
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This section introduces the idea of cultural difference, and looks at how cultural differences can cause problems with communication.
Problems with Information and Communication Technology
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This section examines new technologies including electronic media, and discusses how these can impact on the effectiveness of communication
