Award/Certificate/Diploma in First Line Management
The ILM Level 3 is a first line management course which gives an introduction to the basic skills, knowledge, and understanding required by today's first line manager. The course is designed for first line managers looking to develop a wide range of management and leadership skills suitable for their role. The qualification also develops both understanding and application of leadership skills through the use of action learning.
There are three ILM first line management qualifications at Level 3; the Award and Certificate in First Line Management.
Studying with Distance Learning College has assisted me with making management decisions and helped me to understand the role more clearly.
Stacy Wade
Who is this course for?
The course is designed for practising or aspiring supervisors or first line managers.
The course covers the following areas:
Communication
Organisation
Effective Working Relationships
Improving Team Performance
Recruitment & Selection
How does the course work?
Study Time:
You can study at a pace to suit you. Your tutor will create a timetable for you, and will set you work and assignments to complete each week.
If you can spend around 3 hours a week studying, you should be able to complete the course in 6 months for the Award, 18 months for the Certificate or 30 months for the Diploma. If you can spend more time studying than that, you could fast-track and complete the course faster.
Course Structure:
To gain the Award, you must complete the first Compulsory unit and then add another 3 credits from the Optional units. To gain the Certificate, you must complete the first four Compulsory units and then add another 13 credits from the Optional units. To gain the Diploma, you must complete all of the Compulsory units and then add another 24 credits from the Optional units.
Assessments
Assessment is normally via practical work-based assignments.
Qualification Received:
You will receive the Institute of Leadership and Management Level 3 Award, Certificate or Diploma in First Line Management.
Your Course Fee Includes:
Tuition
Study Materials
12 Month Institute Membership
VAT
Course Details - Unit Breakdown
Compulsory units
Solving Problems and Making Decisions (2 credits)
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This unit deals with how to gather and interpret information to solve a problem. It covers describing a problem, collecting information and using it to summarise possible options. The unit then looks at how to plan the implementation and communication of decisions.
Achieving Objects Through Time Management (1 credits)
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This unit deals with how to use effective time management to prioritise and achieve objectives. It explains how to set SMART objectives to prioritise the manger's own workload, and introduces time management techniques to ensure that objectives are achieved.
Planning Change in the Workplace (2 credits)
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This unit deals with planning for change and continuous improvement in the workplace. It covers the forces for change within organisations, techniques for planning change as well as using communication techniques to facilitate effective change.
Understanding Change in the Workplace (2 credits)
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This unit deals with the effects of change on people and finance in an organisation. It looks at the benefits of change for the organisation, ways of overcoming barriers to change and the possible financial and human effects of change on people and departments.
Giving Briefings and Making Presentations in the Workplace (1 credits)
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This unit deals with how to conduct a briefing or presentation. It covers the selection of information, structuring a presentation logically, using presentation techniques to enhance understanding, timekeeping and evaluation of presentations.
Managing Creativity and Innovation in the Workplace (1 credits)
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This unit deals with the importance of creativity and innovation in the workplace, and introduces ways to encourage creative ideas amongst team members, and how to make reasoned recommendations to managers and others to move creative ideas forward.
Managing Customer Service (1 credits)
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This unit deals with basic customer service, and the manager's responsibilities in relation to customer service. It examines the legal rights of customers, as well as organisational procedures for customer service and monitoring customer service against the standards set.
Obtaining Information for Effective Management (2 credits)
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This unit deals with how to gather and analyse information and draw conclusions. It introduces basic data collection techniques, and explains how to validate and analyse information. It also looks at how to design and administer questionnaires in the workplace, and techniques for analysing the results of questionnaires.
Writing for Business (1 credits)
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This unit deals with using effective and appropriate tone, language and level of formality in business reports. It explains how to write and structure a business report, and how to incorporate statistics and visual material into reports to aid understanding, either in the content or as an appendix.
Optional units
Building the Team (1 credits)
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This unit deals with how to develop and maintain trust at work, including the importance of confidentiality in building trust within the team, the stages of group formation and how to build a team.
Coaching and Training Your Work Team (2 credits)
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This unit deals with choosing training appropriate to the workplace, and how to coach an individual in an organisation. It looks at different training techniques and how to cater for different learning styles, as well as evaluating the effectiveness of training and coaching.
Communicating One-To-One at Work (1 credits)
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This unit deals with how to conduct interviews in the workplace. It looks at different methods of direct communication, the importance of keeping accurate records of one-to-one communication and how to conduct interviews lawfully, effectively and ethically.
Developing Yourself and Others (2 credits)
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This unit deals with how to identify development needs to achieve organisational objectives. It looks at techniques for identifying development needs for personal and team development, methods for overcoming barriers to learning, support mechanisms for development and methods for monitoring self and team development.
Effective Meetings for Managers (2 credits)
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This unit deals with how to manage and contribute to a meeting. It looks at how to prepare prior to a meeting, including setting agendas. It explores the basic protocol and procedures of meetings, as well as the role of the chairperson and secretary, and explains the purpose of minutes and action plans.
Influencing Others at Work (1 credits)
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This unit deals with the value of networking to the first line manager, and how to establish and maintain effective professional relationships. It looks at how to identify appropriate networks, and how to establish professional relationships within the chosen network.
Introduction to Leadership (2 credits)
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This unit deals with different styles of leadership, and the factors that will influence the choice of leadership styles or behaviours in workplace situations. It also looks at leadership qualities, and explores methods of reviewing the manager's own leadership qualities and potential, as well as ways to improve these.
Managing Conflict in the Workplace (1 credits)
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This unit deals with how to resolve conflict in the workplace. It helps learners to identify sources of conflict in the workplace, and looks at the effect of conflict on individual and team performance as well as methods by which a manager can minimise and resolve conflict in the workplace.
Managing Health and Safety at Work (3 credits)
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This unit deals with the manager's responsibilities for health and safety at work. It examines risk assessment and accident prevention in the workplace, the implementation of accident prevention measures and the environmental responsibilities of organisations.
Managing Performance (1 credits)
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This unit deals with the role of the first line manager in performance management. It explains how to set SMART objectives for the team, how to measure performance against agreed standards and how to use performance improvement techniques to deal with underperformance.
Managing Projects (1 credits)
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This unit deals with how to manage a simple workplace project. It looks at establishing financial viability, planning and setting objectives and evaluating projects, as well as identifying both financial and non-financial benefits that projects contribute to the business.
Managing Stress in the Workplace (1 credits)
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This unit deals with how to manage your own stress and minimise stress in others. It looks at the causes and symptoms of stress as well as its effect on the workplace, and introduces practical stress management techniques and sources of support. It also looks at management responsibilities in relation to workplace stress.
Managing the Effective Use of Equipment (1 credits)
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This unit deals with the need for effective and efficient use of equipment. It looks at the monitoring and control of equipment use, the need for scheduled equipment maintenance and how to set up a scheduled maintenance programme, and the use of risk assessments in increasing equipment security.
Managing the Efficient of Use of Materials (1 credits)
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This unit deals with how material stocks are acquired, controlled and recorded in an organisation. It explains basic stock control procedures, and introduces techniques for measuring, monitoring and minimising waste within the organisation.
Managing the Employment Relationship (2 credits)
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This unit deals with how to deal with diversity and maintain discipline in the workplace. It explains statutory requirements for fair employment and looks at the organisation's individual employment, diversity and disciplinary procedures and how these can be implemented by the first line manager.
Marketing for Managers< (1 credits)
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This unit introduces basic marketing concepts and why they are relevant for managers. It explains how to conduct a simple SWOT analysis in the marketing context, describes the four elements of the marketing mix and how these are used within the context of the organisation.
Motivating to Perform in the Workplace (2 credits)
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This unit deals with how to motivate the team to improve performance in the workplace. It looks at formal and informal assessment within the workplace, as well as theories of motivation and the use of different types of feedback to improve team performance.
Organising and Delegating (1 credits)
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This unit deals with how to organise people and delegate tasks to achieve objectives. It looks at making effective use of people's knowledge and skills when planning the team's work, as well as how to use delegation and empowerment in the workplace to achieve objectives.
Planning to Work Efficiently (2 credits)
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This unit deals with the importance of efficiency and effectiveness to achieve objectives. It looks at target setting and planning techniques, as well as ways of measuring efficiency and effectiveness in the workplace.
Providing Quality to Customers (2 credits)
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This unit deals with how to deliver quality within an organisation. It looks at design and process quality standards and the principles of Total Quality Management, as well as the setting of quality standards and the tools and records used to maintain and monitor quality standards in the workplace.
Recruiting, Selecting and Inducting New Staff in the Workplace (3 credits)
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This unit deals with how to plan recruitment, selecting the right person and inducting new staff members into the workplace. It looks at how to prepare for recruitment and interviewing, using the organisation's policies and procedures to ensure impartiality, as well as the legal and organisational requirements of the staff induction process.
