Customer Care
The course discusses the need for good customer relations, and the benefits to business of providing good customer care.
Different methods of communication are examined, and techniques for effective communication are introduced. The course also looks at effective methods of handling customer complaints and dealing with problems, as well as the importance of obtaining customer comments and feedback to improve the quality of customer care.
This is an online course and takes between 6-10 hours to complete.
You can log-in online and complete your course at your own pace, at any time.
Course Topics...
Communicating Effectively With Customers
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This section looks at the importance of effective communication skills to customer care. It introduces different methods of communicating with customers, and examines the benefits and drawbacks of each as well as exploring the different times at which communication with customers is necessary.
Solving the Customer's Problems
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This section looks at the ways customer problems may be dealt with, and how customer dissatisfaction can affect a business if not properly addressed. Different levels of dissatisfaction are examined, as well as the ways in which different levels of complaints can be handled.
The Principles of Good Customer Care
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This section describes the main principles of customer service, introducing the needs and expectations of customers with regards to both products and service. The importance of customer feedback is also examined, and ways this can be used to improve customer care and business performance are explored.
