Managing Supplier Relationships
This course is designed to help you build successful relationships with suppliers, using a range of methods to improve relationships and supplier performance.
The course introduces techniques to measure and appraise supplier performance, and teaches ways to improve rapport and collaboration with suppliers.
At the end of the course, you will have a range of tools to improve the way you interact with suppliers in the workplace, and to improve supplier performance.
This is an online course and takes between 6-10 hours to complete.
You can log-in online and complete your course at your own pace, at any time.
Course Topics...
Managing Productive Supplier Relationships
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This section discusses the importance of maintaining good supplier relationships, and looks at some methods by which strong relationships can be formed and maintained.
Supplier Appraisal
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This section introduces supplier appraisal, and explains how keeping records of past suppliers can help to make the purchasing process more effective. Different methods of gaining information on potential new suppliers are also introduced.
Competitive Tendering
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This section explains the process companies use to request quotes via competitive tendering, how this can benefit the purchaser and how a competitive tendering process is conducted.
Supplier Development
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This section explains how purchasers can work collaboratively with suppliers to improve performance and expand their capabilities.
Risks and Barriers
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This section discusses potential barriers to maintaining strong supplier relationships, and looks at ways these can be addressed.
Benefits
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This section looks at the potential benefits of operating supplier development initiatives.
Activity Logs
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This section introduces activity logs as a way of measuring and appraising supplier relationships.
Collaboration
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This section explains the concept of collaboration as a way of working with suppliers to achieve common goals.
Influence
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This section discusses the concept of influence, the extent to which one party holds influence over another and how this can affect relationships with suppliers.
Rapport
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This section introduces techniques for building rapport with suppliers as a way of building influence.
Supplier Perception of a Buying Organisation
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This section looks at the ways suppliers perceive buying organisations, and the effect that supplier perception can have on the relationship with the supplier.
Tools and Techniques
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This section describes different methods and techniques which can be utilised to develop suppliers and improve relationships with them.
Performance Measurements
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This section discusses ways of measuring supplier performance over time to highlight any opportunities for improving the supplier relationship.
Vendor Rating
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This section introduces the concept of vendor rating, and describes how rating suppliers in this way can provide an opportunity to review and further develop supplier relationships.
