Problem Solving in the Workplace
Our Problem Solving in the Workplace course helps you to approach problems methodically to find solutions.
The course gives you a structured framework for problem solving, and introduces a wide range of different tools and techniques for identifying problems, collecting data and selecting and implementing solutions.
On completing the course, you will be able to approach the problem solving process confidently and use a range of techniques to find effective solutions.
This is an online course and takes between 6-10 hours to complete.
You can log-in online and complete your course at your own pace, at any time.
Course Topics...
What is Problem Solving?
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This section defines problem solving and outlines the conditions necessary for problem solving to take place effectively.
Framework for Problem Solving
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This section introduces a formal framework for identifying and solving problems, and outlines the steps necessary to effectively find a solution to a problem.
Use Your Past Knowledge
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This section looks at making the best use of the resources available to you for problem solving, and lays out some basic do's and don'ts.
Visualise the Results You Want
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This section emphasises the importance of setting achievable goals for problem solving by establishing the desired result of the problem solving process.
Frame Your Project or Objective
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This section looks at methods for defining the problem, including identifying causes and symptoms and outlining the potential consequences of solving the problem.
Collect the Facts and Information
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This section explains how to gather the necessary data to make the problem solving process effective, and looks at different sources of information as well as exploring ways of analysing data.
Find Out Your Available Options
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This section looks at methods for generating possible solutions to problems, and introduces different factors which should be considered when comparing different solutions.
Pick a Solution and Apply It
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This section discusses ways of choosing between a number of solutions, and looks at the best way to implement your chosen solution.
Modify or Change the Solution if Needed
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This section emphasises the importance of monitoring the solution after implementation, and looks at the possibility of introducing modifications or further improvements where necessary.
Review the Lessons Learned
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This section looks at ways of reviewing the problem solving process, identifying any lessons learned and ensuring that these lessons are reflected on to improve future performance.
